Domestic assistance

Our services include assistance for the elderly and disabled with home modification to improve safety, comfort, and ease of daily living.

We can help you with:

Range of products includes assistive devices such as walking frames, shower chairs, and other items that you can purchase to enhance your mobility and comfort at home
Installing alarms & monitoring systems or smart technology to control lighting and blinds installing grab rails and hand-held showers
Altering bathrooms and kitchens to meet your safety needs and enhance your overall safety and comfort
Emergency call systems
Adding handrails
Widening doorways
Installing ramps

All our services are provided by highly qualified professionals.

Need support to get started? Let us assist you.

Home Care Packages

What is a Home Care Package?

A home care package is a coordinated package of care and services to help you live independently in your own home for as long as you can.

If you are eligible for the government-funded Home Support Program, an assessor will visit your home to assess your requirements, after which you will be placed on a wait-list.

The benefit of a Home Care Package is that your home care provider will work with you to:

Choose care and services that best meet your needs and goals
Manage your care and service

You may be eligible for subsidised funding or you can access and pay for services privately.
There are 5 types of funding models available to access our Aged Care Services;

Commonwealth Home Support Programme (CHSP)
Home Support Packages (HSP)
Short Term Restorative Care (STRC)
Care finder services
Private Funding

There are four different levels of Home Care Packages

There are four levels of Home Care Packages to help meet the different levels of care needs. During your aged care assessment, your assessor will discuss your current care needs and determine the best level to meet them.

The four categories are:

LEVEL 1 – For basic care needs. Provides approximately 2 hours of home care services a week
LEVEL 2 – For low-level care needs. Provides approximately 4 hours of care a week
LEVEL 3 – For intermediate care needs. Provides approximately 9 hours of care a week
LEVEL 4 – For high-level care needs. Provides approximately 13 hours of care a week

Let us help you get started

Applying for a Home Care Package might seem complicated, but with some guidance, we can make it a little easier for you.

You’ll first need to complete a referral to My Aged Care. The Aged Care Assessment Service (ACAS) will then evaluate yours or your loved one’s needs for funded support at home. The assessment will then be entered into the My Aged Care system, where you’ll be approved or one of four levels of funding.

When a Home Care Package at your level has become available, this will be assigned to you.
Home Care Package funds aren’t paid to you directly.

You choose an approved Home Care Package provider, we give you support, advice and manage your funds. We assign you a Home Support Partner to:

Help you understand the system
Understand your goals
Work out a Care Plan to achieve your goals
Decide how to spend the funding you get
Stay in contact with you to ensure that you are reaching your goals
We’re an approved Home Care Package provider
We help develop a personalised support plan where costs can be covered by the funding package you’ve had approved

4 steps to your Home Care Package

Step 1: Contact My Aged Care

Contact My Aged Care to arrange an interview.
Call 1800 200 422 or visit www.myagedcare.gov.au

Step 2: Be assessed over the phone

When you contact My Aged Care, they’ll do a quick assessment over the phone to understand
the support you need.You may be referred to:

A Regional Assessment Service (RAS) if you need basic levels of support like meals on wheels or
community transport.
An Aged Care Assessment Team (ACAT) for a more comprehensive assessment if your needs are more
complex and you need ongoing support.

Step 3: Have an ACAT assessment

An ACAT (Aged Care Assessment Team) assessment decides if:

You’re eligible for a Home Care Package
You need other services through transition care, respite care or permanent placement into an aged care home.
A member of your local ACAT (usually a nurse, social worker or other healthcare professional) visits you at home. They’ll talk to you about how you’re managing day-to-day. They might ask your permission to talk to your doctor.

They’ll give you information on what services you might be eligible for and how to apply for them.
It’s a good idea to have your partner, a family member, friend or carer at your assessment to provide support.

Step 4: Secure your Home Care Package

If you’re eligible, you’ll be allocated a Home Care Packages based on the level of care you need.

There are a maximum amount of packages available in Australia at one time. Once you’ve been assigned a Home Care Package, your funds will be made available through a service provider of your choice. Your service provider will work with you to select, plan out and schedule a range of services to suit your needs and lifestyle.